“It didn’t go well.”
“What do you mean it didn’t go well?”
“She was pissed off at the state of the store.”
“What was wrong with it?”
“We had boxes of clearance that we were scanning out to send off to the clearance center in Milwaukee.”
“And she was upset about that?”
“Said it looked messy. So now this week we have two more corporate visits.”
I nearly walked out in that moment. Not only was it absurd that they were giving us corporate visits on one of the worst weekends to do so, but on the weekend our Regional Visual Manager and District Manager were on vacation, and only days after we were experiencing the trauma of our store manager abruptly leaving us. We had no leadership. We were understaffed because of a sudden outbreak of bronchitis. All of us were at our wits end. Considering we were running the store on a busy sale weekend with only three associates and a manager I thought we had done pretty well all things considered. The clearance product was all packed, scanned, and ready to ship by the end date. So there were a few boxes out on the floor? There was someone at the station working on them while they were there. Corporate had no reason to complain, but corporate always complains. They all do. They try to rule with an iron fist of fear, and never with actual empathetic leadership skills that FastCompany magazine always told me about.
That day, I had three managers for other stores come to visit and help out. I was called in every which direction. I felt like I had accomplished nothing, and yet, things were getting done. Were it not for that and the fact that I had only just bought my house and needed a stable job, I would have quit that day. Thankfully I had made no rash decisions. Thankfully I had gotten the help I needed in order to get a better handle on the issues I knew my store had, but didn’t have the staff hands, or staff that cared, to get done.
What pisses me off about the whole thing, is that most of the time when we want feedback or need help, we get ignored. Half the time our e-mails just don’t get answered. Half the time our store managers don’t actually get us answers, or pretend they did when they never asked. It isn’t until after they’ve suddenly gone and quit we suddenly get told all the lies we were lead to believe. Then we are thrown into a chaos so panicked that we end up making things worse.
At the same time, they do too. Corporate comes in with lists upon lists of issues. Things we simply cannot get done with so few hands. We are missing two managers. A store manager, and a Home Store manager. Our last Home Store Manager up and moved to California. Living the dream with her BF, and probably enjoying a Bloody Mary on the porch of her LA apartment hearing traffic beneath her feet and enjoying warmer weather than we could even comprehend in Wisconsin at this time of year.
Part of me is so envious of her.
So I didn’t quit. I’m still there. Discouraged that my applications get rejected and that there isn’t much out there to switch to. I’ve considered going completely design freelance. Still, with how much Papyrus love there is out there in this town, I’m not sure this town is ready for good design. Still, I’m so burned out on work. Black Friday is coming and I was hoping to be gone by now. I suppose I have no reason to complain. I suppose I’m just not in the places I wanted to be because I’m not meant to be. Or am I just not trying hard enough? Am I just not aiming high enough?
I’ll never be sure. All I know is what isn’t happening. It’s discouraging, especially during a week that has had its fill of discouragement.